A double amputee, who lost both legs and part of his hand as a result of contracting Sepsis, last November, reported to the Manchester Evening News that he was asked to crawl down ramps, stairs, over tarmac and then up the steps of the plane when boarding his flight by Ryanair staff.
Matthew Parkes was on his way back from Malaga to Manchester with his young family, when he refused to crawl to the aircraft and asked Ryanair to allow him to board first, in the way that he did on the outgoing Monarch flight, he said, they refused and waited until all the other passengers had boarded, then they hauled Matthew the full length of the aeroplane on a stretcher chair to Matthews amazement and embarrassment.
Matthew then had to climb on to his seat without any assistance and when asked how he would get to the toilet he was advised to crawl up the aisle.
Matthew’s wife Pamela did complain on their arrival but to no avail.
Pamela said “Ryanair treated him like an animal on the way back – he wasn’t recognised as a person and I had to see my husband being humiliated” and continued to say “I’m absolutely disgusted. They need to change their policy for disabled people. “She was also not happy, when they request to be served their food early, so her husband could take his medication, which was also ignored and they were served last.
Ryanair disputed the incident in a statement, claiming: “This passenger ordered, and was provided with, PRM (passenger with reduced mobility) assistance at Malaga Airport. This service is provided to all airlines by the airport operator AENA.
“We have received no reports from either the cabin crew or the PRM provider of any issues in assisting this passenger to his seat. As far as we can tell there is no truth to these claims and no complaints were made by this passenger or his two travelling companions to either our cabin crew or the PRM assistance provider.”